This Privacy Policy explains how we collect, use, store, process and disclose information when you visit our website, register for or use the ATOMS platform, or otherwise interact with our services.
ATOMS is an Order Management System (OMS) that enables businesses to connect their own courier accounts and online stores, manage orders and shipments, generate shipping labels, track deliveries and communicate with their customers through a single platform.
For this Privacy Policy, “ATOMS”, “we”, “us” or “our” refers to ItsEasy Solutions Pvt, Ltd., the entity operating the ATOMS platform.
“You”, “your” or “User” refers to a business, individual, authorised representative or other person accessing or using our website or services.
“Platform” refers to the ATOMS website, web application, client panel, tracking pages, APIs and related services.
“Services” refers to the order management, courier and store integrations, shipment tracking, notifications, AI Talkbot and other features made available through ATOMS.
“End Customer” refers to a customer of a business user whose information is processed through ATOMS in connection with an order, shipment, delivery or customer communication.
We collect and process information that is necessary to provide, maintain, secure and improve the Services. The information collected depends on how you use ATOMS and which features you enable.
When you register for or use ATOMS, we may collect:
When you import, create or process orders through ATOMS, we may process:
This information may be received directly from you, your connected online store, your authorised integrations or your courier partners.
If you connect your own courier accounts or e-commerce stores, we may process account identifiers, integration settings, API credentials, access tokens, synchronisation logs and related technical information required to establish and maintain those connections.
Integration credentials are used for the authorised functionality you enable. We do not request that you provide credentials unrelated to the integration.
When you access the website or Platform, we may collect technical and usage information such as IP address, browser and device details, access logs, error logs, feature usage, API activity and information about interactions with the Platform.
We use this information to operate the Services, troubleshoot errors, maintain security and understand platform performance.
If you use our support services or enable AI Talkbot features, we may process relevant support communications, call details, call outcomes, customer responses and interaction records.
Depending on the enabled functionality and configuration, voice recordings, transcripts or text inputs may also be processed or stored.
The information processed through AI Talkbot may include customer contact details, order information, responses relating to COD order verification, NDR follow-ups and post-delivery feedback.
We use information for purposes including:
We process personal information for specified purposes and in accordance with applicable law and the permissions or consents required for the relevant activity.
Businesses using ATOMS may submit personal information about their own customers to manage orders, arrange shipments, track deliveries and provide customer communications.
You are responsible for ensuring that you have the necessary authority, notices, permissions or other lawful basis to provide such information to ATOMS and to request the relevant processing.
We process End Customer information as necessary to provide the Services, follow authorised instructions and comply with applicable legal obligations.
End Customers may not have an ATOMS account. Their information may nevertheless be processed when a business user uses ATOMS to fulfil an order or provide a related service.
Where applicable, requests concerning information submitted by a business user may need to be coordinated with that business.
ATOMS may provide AI-powered voice calling and related customer communication features for purposes such as COD order verification, NDR follow-ups and post-delivery feedback.
When these features are enabled, relevant customer contact details, order information and interaction data may be processed by ATOMS and the service providers required to deliver the functionality.
Depending on the configuration, this processing may include call initiation, speech recognition, text-to-speech generation, AI response generation, call metadata and interaction outcomes. Recordings and transcripts may be stored where the relevant feature is enabled and configured to retain them.
Businesses using these features are responsible for ensuring that their calls and communications comply with applicable requirements, including any required notices, permissions and restrictions on contacting customers.
We use AI and automated processing to provide the configured service. AI-generated responses may not always be accurate, and users should review important outcomes where appropriate.
We do not claim that AI Talkbot data is never retained or used beyond a particular purpose unless the relevant configuration and provider arrangements support that claim.
We do not sell personal information as a commercial data product. We may share or disclose information when necessary for the Services, with appropriate authorisation, or as required by law.
Depending on the features used, information may be shared with:
Information required to book shipments, generate labels, obtain tracking updates, manage delivery attempts and process returns may be shared with the courier partners connected by the user.
Information may be exchanged with connected stores and e-commerce platforms to import orders, synchronise updates and provide authorised integration functionality.
We may use hosting, cloud infrastructure, database, monitoring, security and technical support providers to operate and maintain ATOMS.
Where required by enabled features, relevant information may be shared with SMS, WhatsApp, email, telephony, speech-processing and AI service providers to deliver notifications, calls and automated interactions.
Payment-related information may be shared with payment gateways or other financial service providers where applicable. Such providers may process information under their own terms and privacy practices.
We may disclose relevant information to professional advisers, regulators, law-enforcement agencies, courts or other authorities when required or permitted by applicable law.
Information may be transferred as part of a merger, restructuring, acquisition or transfer of business assets, subject to applicable legal requirements and appropriate safeguards.
Service providers are permitted to process information only as necessary for their relevant services, contractual arrangements or legal obligations.
ATOMS integrates with or may rely on third-party services, including courier partners, online stores, communication providers, payment gateways and technology providers.
Your use of these third-party services may be subject to their own terms, privacy policies and service conditions.
We do not control the independent privacy practices, availability or security of third-party services. Their processing of information outside our control is governed by their applicable arrangements and policies.
Users should review the terms and privacy policies of relevant third-party providers before enabling integrations.
We retain information for as long as reasonably necessary to provide the Services, fulfil the purposes described in this Privacy Policy, maintain business and security records, resolve disputes and comply with applicable legal obligations.
Retention periods may differ depending on the type of information and the purpose for which it is processed. For example, account records, order and shipment history, billing records, technical logs and AI Talkbot interaction records may have different retention requirements.
Where information is no longer required, we will take appropriate steps to delete it or anonymise it, subject to applicable legal requirements and legitimate retention needs.
You may contact us to request account closure or deletion of personal information, where applicable. Closing an account or uninstalling an application does not automatically remove all information already stored in our systems.
Certain records may need to be retained where required by law, for security purposes, to resolve disputes or to establish, exercise or defend legal claims.
We take reasonable measures designed to protect information against unauthorised access, disclosure, alteration, loss or misuse.
Depending on the relevant system and service, these measures may include access controls, authentication, monitoring, secure infrastructure and encryption.
We restrict access to information to authorised personnel and service providers who require it for relevant operational purposes, subject to applicable arrangements.
No method of electronic transmission or storage can be guaranteed to be completely secure. While we take reasonable steps to protect information, we cannot guarantee absolute security.
If a personal data breach occurs, we will take appropriate response measures and provide notifications where required by applicable law.
Our website may use cookies and similar technologies to support essential website functionality, maintain sessions, understand website usage and improve performance.
Some cookies or analytics technologies may be provided by third-party services, depending on the tools enabled on the website.
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some website features.
Where required by applicable law, we will provide appropriate information and choices concerning cookies or similar technologies.
We may contact users regarding account activity, service operation, security, billing, technical issues, policy changes and other communications necessary to provide the Services.
Where permitted by applicable law, we may also send information about products, features or services that may be relevant to users.
Users may opt out of promotional communications by following the unsubscribe instructions provided in the communication or by contacting us. Opting out of promotional messages will not prevent us from sending essential service-related or legally required communications.
Subject to applicable law, you may request access to relevant personal information, correction or updating of inaccurate information, deletion where applicable, or withdrawal of consent where processing is based on consent.
You may submit a privacy request or complaint using the contact details provided in this Privacy Policy. We may need to verify your identity or authority before acting on a request.
Where information relates to an End Customer and was submitted by a business user, we may need to coordinate the request with that business, subject to applicable law and our responsibilities.
We will handle requests and grievances in accordance with applicable legal requirements. Some information may need to be retained where required by law or for other permitted purposes.
Depending on the hosting arrangements and third-party services used, information may be processed or stored in locations outside the place where it was collected.
Where applicable, such processing will be subject to relevant contractual safeguards and legal requirements, including any restrictions on cross-border transfers of personal information.
ATOMS is designed primarily for business users and is not intended to be used independently by children under 18 years of age.
Business users must ensure that information submitted to ATOMS is collected and processed in accordance with applicable law. If we become aware that personal information has been collected in circumstances requiring action under applicable law, we will take appropriate steps.
We may update this Privacy Policy from time to time to reflect changes in our Services, data practices, legal requirements or business operations.
The latest version will be published on our website with the updated date. Where required by applicable law, we will provide notice of material changes or obtain renewed consent before continuing the relevant processing.
We encourage users to review this page periodically.
For privacy-related questions, requests or complaints, please contact us using the details below:
Email: hello@itseasy.co.in
Website: https://atoms.itseasy.co.in/
Operating Entity: ItsEasy Solutions Pvt. Ltd.
Please include sufficient details about your request so that we can identify the relevant account or information. Do not send passwords, API secrets or other sensitive credentials by email.
This Privacy Policy is subject to the applicable laws of India, including applicable data protection and information technology laws and regulations.
Any dispute relating to this Privacy Policy will be handled in accordance with applicable law and the dispute-resolution and jurisdiction provisions set out in the ATOMS Terms and Conditions, to the extent legally enforceable.